This fully remote UK-based e-commerce customer support agency, founded in 2023, delivers AI-enabled services to online merchants and dropshippers globally. Known for its high retainer revenue model, the agency combines automated and human support to enhance customer service efficiency. A three-person core team, supported by approximately 25 contractors, ensures seamless operations.
📍 Fully remote, UK-registered
💼 E-commerce and dropshipper clientele
💸 $1.1M TTM Revenue | $381K Adjusted EBITDA
🔁 90% retainer-based revenue model
🧠 Team of 3 FTEs with ~25 flexible contractors
Revenue
EBITDA
Multiple
Employees